By

Stevie Ray

If I am in the right mood, listening to easy-listening jazz is fine. If I have been on hold for fifty-seven minutes waiting for customer service, easy-listening isn’t easy to listen to. It struck me that, when I first called Big Behemoth Communications to help my aging parents switch their internet and cable service, my call was answered tout de suite (or, as we Americans mispronounce it, “toot sweet”). That was because I was buying their service. Now, however, I was calling to report a problem, and the response was trés lent (no, I don’t speak French). But the problem with the call wasn’t the speed of response, it was the response itself.​​​