So we discussed how each culture’s handshake reflects their particular views on personal space. The wider the space around each individual, the less physical contact is possible (resulting in the fingers only handshake in some European countries). Cultures that have closer personal
space boundaries will naturally have handshakes that involve both hands; one hand shaking while the other grasps your arm. Or even a quick hug.
The standard American handshake involves crook-of-thumb to crook-of-thumb, two quick shakes, and release. Holding on to the other person’s hand any longer and you
risk becoming that guy. All this might seem too obvious to warrant the space I just took up describing it, but if your business depends on personal contact, it might be a good idea to forward a quick reminder to your staff, and make it a practice to critique this essential part of business etiquette before letting employees go forth and represent your company.
And about that business card...
But I said I was going to make another nasty criticism of networking, so I should. My advice is, never give your business card to anyone unless they ask for it. Now, you are probably thinking, “Great.
I’m supposed to just hope that when the prospect needs me someday, he or she will find me on the internet?”
No, but the two important words in that statement are need and someday. The crux of my advice is carried in the qualifier unless they ask for it. We have all been on the receiving end of someone who says, “Let me
give you my business card.” We didn’t want his card, which is why we didn’t ask for it. The person giving us his card doesn’t suddenly make us want it.
We accept the card out of politeness, knowing we have a recycling bin at the office. The goal of networking is not to get
your card into as many hands as possible, hoping that one prospect will contact you. The goal is to establish a need for what you do; right now, not someday. If you give me your card without first establishing an urgent, immediate need, your gesture is seen as lazy. In a sense, you want me to do the work of connecting the dots between your business and mine.
If you give your business card to someone without first establishing a need on their part, they have no interest in staying connected with you. It is the same as connecting on social media networking sites. I receive several requests each week to connect with someone on LinkedIn, Facebook, or the like; and it is instantly apparent as to their motive behind the request. The relationship either involves me helping them, them helping me, or
both helping each other.
If the relationship is one-sided, I am offended at the request. Savvy professionals are only interested in mutually beneficial relationships. And if you say, “I think there are things we can do to benefit each other,” without really knowing how
you can benefit me, you aren’t fooling anyone. That approach results in even greater distrust than if you had just come clean with, “Help. I need business!”
How do you get them to ask?
So, if you can’t shove your card into someone’s hand without them asking for it, how do you get them to ask for it? Simple; you focus on the needs of the other person instead of your own. At the last networking function I attended I gave myself a rule; I wouldn’t talk about myself or my business at all. (Those who know me know what a
difficult task that is.) Instead, I would only ask about the other person; what challenges he or she was facing, what obstacles they had, and what they were hoping to achieve in the near future.
Then I would offer ideas of my own or offer to connect them with someone who could help. “I know someone who might
be able to help, let me put you in touch with her.” I positioned myself as such a valuable source of information, everyone wanted my card, and I never had to sell them on my business. My focus on other people’s needs did the selling for me. If you focus on the needs of others, your business, and the card that goes with it, become a valuable commodity. You have to make them want it.
There. In the span of two months I have faced, head-on, two of the most common myths of networking: the elevator pitch and the business card hand-off. What madness will next month hold?
Stevie Ray has been a nationally recognized corporate trainer and speaker for more than 25 years, helping companies improve communication skills, teamwork, innovative thinking, leadership, and customer service. He is the Executive Director of Stevie Ray’s Improv Company in Minneapolis, providing training and entertainment since 1989. He has been a columnist for American City Business Journals since
1997.